Customer Service

Shipping & Delivery

We are Closed December 25th so there will be no outbound shipments on this day. Custom Cable Connection carries a full inventory of the products available through this web site, which enables us to ship most orders within 24 hours. Custom Cable Connection ships items via UPS, FedEx and USPS. Packages can be tracked using your UPS and FedEx tracking number by visiting the UPS and FedEx web sites at www.ups.com and www.fedex.com

Both Next-day, Second-day and Express shipping methods are at higher rates than standard ground shipping. UPS and FedEx orders will ship same day if received by 2:30 PM Central Time, Monday-Friday and item(s) are in stock. USPS orders will ship same day if received and item(s) are in stock by 12:00 PM Central Time, Monday-Friday. Custom Cable Connection offers real-time shipping rates via UPS, FedEx and USPS.

Shipping outside of USA please select one of the following: UPS Worldwide Express, FedEx International Priority or UPS Standard to Canada UPS to Canada: Shipments to Canada via UPS will have to pay additional Duty, Fees and applicable Taxes according to Canadian Customs brokerage fees for your inbound shipments.
Saturday and Sunday are not considered shipping days for UPS.

Privacy & Security

Our Privacy Policy is designed to assist consumers and the general public-in understanding how we collect and use the personal information you provide to us, and to help you make informed decisions when using our web site and all of our related services therein.
Contact Information
To request a correction or deletion of your private information, or if you have any questions and general comments about this privacy policy, please contact us via Mail, Phone or e-mail:

How Do We Protect Your Information?
Secure Information Transmissions Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our Web site may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP. Please contact (info@customcableconnection.com) if you have any questions or concerns.

How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by contact us, see the above contact information.

What Information Do We Collect?
When visiting the our web site, you may provide us with two types of information: personal information you voluntarily choose to disclose that is collected on an individual basis, and Web site use information gathered on a collective basis as you and others browse our Web site.

Personal Information You Choose to Provide
Registration Information You will provide us information about yourself, your firm or company, and your practices when you register to be a user of our services, register for certain services, or register for email newsletters and alerts.

Email Information If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. If you use our "Email this page" feature to send a copy of that page to someone else, your email address will appear as the sender of the email. Both your email address and the recipient's email address will not be used for any other purpose.

How Do We Use the Information That You Provide to Us?

Generally, we use personal information for purposes of managing and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable.

Choice/Opt-out We allow you the choice to opt-out of having your information used for purposes not directly related to our site, when we ask for the information. Until you explicitly opt-in for the first time we consider you in the opt-out category. We always notify our customers when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.

If you do not wish to receive any promotional or marketing e-mails and/or surface mail marketing letters, you may opt-out of receiving those communications by using the opt-out mechanism on the User Account Settings Web page, or by sending an e-mail with the subject line "Unsubscribe" to or e-mail address - see above.

What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

How Do We Use Information We Collect from Cookies?

As you visit our Web site, the site uses its cookies to differentiate you from other customers. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security. Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our Web site and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.

Sharing Information with Third Parties
We may enter into alliances, partnerships or other business arrangements with third parties who may be given access to personal information including your name, address, telephone number and email for the purpose of providing you information regarding products and services that we think will be of interest to you.

In connection with alliances, partnerships or arrangements, we may also provide certain information to third parties if we have determined that the information will be used in a responsible manner by a responsible third party. We also use third parties to facilitate our business, including, but not limited to, sending email and processing credit card payments. In connection with these offerings and business operations, our partners and other third parties may have access to your personal information for use in connection with business activities. As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or any dissolution.

What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site. Please remember that when you use a link to go from our Web site to another Web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other Web site, including Web sites which have a link on our Web site, is subject to that Web site's own rules and policies. Please read over those rules and policies before proceeding.

Your Consent By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. At any time you may request to view any and all changes and updates, via surface mail.

Notification of Changes
The Privacy Policy is subject to periodic review and change. In order to view the current Privacy Policy, simply check this section of the website. If we materially change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so users are aware of what information we collect, how it is used, and under what circumstances, if any, we disclose it. In some cases where we post a notice, we may also email user who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Returns & Replacements

If you are not completely satisfied with your purchase, Custom Cable Connection offers a 30 day right of return on most items subject to the terms and conditions identified below. To return an item, Please e-mail us for an RMA. RMA numbers are valid for 30 days after the original invoice date of the order and cannot be extended or re-issued. We are unable to accept returns without an RMA number. All returns except those of defective product are subject to a 30% restocking fee, and additional charges for handling or freight are refunded only in cases of defective products. All defective items will be tested before a credit is issued.

Return freight must be shipped prepaid, and we recommend that you insure the package, as you are responsible for risk of loss on all returned packages. We also recommend that you make sure you pack the carton properly for return, as Custom Cable Connection will not issue credit for product damaged en route back to us due to poor shipping practices. We do not issue call tags for product returns.

Returned product must be clean, undamaged, and complete with all manuals, accessories, documents and packaging. The items must be in a resalable condition free of any non-removable labels or writing on the product or product packaging, and the UPC code must be intact for you to receive credit. The product must also have with it upon return to us a copy of the original invoice or packing slip, and the appropriate RMA paperwork must be completed and in our possession (preferably with a copy enclosed in the box upon return). Products that are received by us that do not meet these conditions will be subject to additional charges and/or will not be processed as returns, and we will attempt to contact you to determine the disposition of these goods prior to their disposal.

If your item is not working properly please contact us at Service for help in trouble-shooting your application. In rare cases we do find that we have a defective item, and in that case you can return that item to Custom Cable Connection within 30 days for replacement or repair. If the item is a stock Custom Cable Connection item, we will repair or replace that item (at our discretion) immediately upon receipt and evaluation of the original product. We can also cross ship replacements products at a charge, and credit back the original transaction (upon receipt and evaluation of the original goods) in cases where the replacement item is needed immediately. If the defective item is from another manufacturer we will process the return for you in conjunction with their terms and conditions, providing credit, repair or replacement as their terms dictate. After 30 days from invoice all defective merchandise returns for products from other manufacturers must be handled directly with that manufacturer in accordance with their warranty. Any item that involves electronic components cannot be returned to us once opened except in cases of manufacturing defects. Products will be evaluated upon return to us (or to the manufacturer) to confirm defective prior to completing disposition of the RMA.

For Custom Cable Connection stock products we offer a lifetime guarantee for all of the products we manufacture to be free of defect in workmanship or components. Non-working products can be returned to us for repair or replacement at any time but we do not warrant them for mis-use, or for any consequential damages from their use. There is no right of return for any clearance items or parts identified as being "all sales final" except in cases of manufacturing defects. For products sold by Custom Cable Connection for other manufacturers, your return rights for non-defective items are subject to the rules of that manufacturer. If that manufacturer does not allow for returns on opened items, there is no provision for return to Custom Cable Connection (except in cases of manufacturer defects, which may be covered under a manufacturer's warranty). If that manufacturer allows returns but charges restocking fees, their fees will be applied in addition to our own in the handling of credit for your RMA. Most manufacturers only allow returns within 30 days, so you must process returns of products from other manufacturers back to us within 20 days of the original invoice date to allow us 10 days to process the return internally, and failure to do so will negate your right of return to us.

Custom cables and other build-to-order products are non-cancelable and non-returnable. All custom cables are guaranteed to be free of defect in workmanship or components, but are not guaranteed for fit of purpose to the application. In cases where the customer has provided a configuration we do guarantee that the construction of the cable matches the customer-provided specification. Cables deemed defective will be replaced or repaired at our sole discretion. Custom cables that were ordered incorrectly may be returned for rework at a charge, please realize that the turnaround of these items is subject to our production schedule, and expedite fees may be necessary to provide immediate repair or replacement.

Custom Cable Connection reserves the right to authorize product returns beyond 30 days from the invoice date in some cases. If the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY and SOME ADDITIONAL RESTOCKING CHARGES MAY BE APPLIED. All credits from RMAs must be used within one calendar year of issue. Shipping Discrepancies It is your responsibility to confirm that you received all of the items as indicated on your packing slip. Failure to report shipping discrepancies within five days prevents us from accurately problem-solving the issue, and variances reported after five days will not be credited regardless of circumstances

Payment Methods

Credit Card
Custom Cable Connection accepts American Express, Visa, Mastercard, GSA SmartPay® 2 and Discover.

Purchase Orders
Open account terms are available to qualifying Resellers, Government, School and existing Customers. New Customers that wish to set up Terms please fill out the Credit Application and fax to 972-241-9217.

Where to submit a purchase order:
Email: Sales@customcableconnection.com Fax: 972-241-9217 Call: 972-241-9750 Website: If you already have a Net 30 Account with us: Place your order online and add your Purchase Order # during the checkout process.

International Orders (non-US & non-Canadian):
Pricing on this web site is in U.S. funds.
F.O.B. shipping point.

Payment Terms
Export orders are accepted on the basis of payment in advance of shipment by certified check, bank draft, wire transfer, or Credit Card*.

*For International non-USA/non-Canadian credit card orders, we will need both of the following documents faxed to us:
*Your credit card billing statement
*A copy of the front and back of your credit card
*Your order will NOT be processed until this information is received.
*We will only ship to the address shown on your credit card statement, which will be verified by the card-issuing bank.
*You can either fax us this information at 972-241-9217 or email it to sales@customcableconnection.com
** Please reference your order number on your fax or email.

Certified check or bank draft should be mailed directly to:
Custom Cable Connection 13375 Stemmons Frwy Suite 110 Farmers Branch, TX 75234

Wire Transfer
Email or call for wire transfer information
• Please Notify us by email or fax when the transfer is made so we can track your payment and process it in a timely manner.

Paypal
If paying via Paypal, please look for the Paypal logo at the shopping cart checkout page. Use your PayPal account to pre-fill shipping address and payment information. You will go to PayPal, login, and select a funding source before returning to complete checkout.

Tax
Tax-exempt customers (resellers) must submit current tax-exemption forms to Custom Cable Connection to be exempt from Texas sales tax. Otherwise, Texas resellers will be charged Texas sales tax on all orders (8.25%). Please fax tax-exemption forms to 972-241-9217.

Government and School Purchase Orders

U.S. Government Buyers:
Our Cage Code: 4RAT1 (Small Business)
DUNS#: 795419634

School Buyers:
Purchase orders will be processed immediately upon receipt, and invoiced with Net 30 terms.
Open account terms are available to qualifying Resellers, Government, School and existing Customers.
New Customers that wish to set up Terms please fill out the Credit Application and fax to 972-241-9217.

Different methods of submitting a purchase order:
Email: Sales@customcableconnection.com
Fax: 972-241-9217
Call: 972-241-9750
Mail to: Custom Cable Connection, 13375 Stemmons Frwy, Suite 110, Farmers Branch, TX 75234